Let the Customer Service Center at the Recreational Sports Facility assist you with all your passport needs.
Traveling outside of the U.S?
The Customer Service Center is an authorized U.S. Government Passport Acceptance Facility and accepts the DS-11 application for the US Department of State. We offer products and services for both first-time and renewal passport applications.
Passport services are available to everyone – you do not need to be affiliated with UC Berkeley to take advantage of these services.
Hours of Operation
The Customer Service Center is currently open Monday-Friday, 9:00 a.m.-6:00 p.m. and Saturday, 9:30 a.m.-5:00 p.m., by appointment-onlyonly. Walk-ins are not accepted.
Passport appointments can be scheduled up to 30 days in advance. If no appointments are available, please check back regularly for cancellations or new openings.
Applicants must bring a printed passport photo along with a completed DS-11 form, supporting documents, and payment. Those without the required application materials may be asked to schedule a new appointment.
Arriving more than 5-10 minutes late may require applicants to schedule a new appointment. To help us accommodate you, please call 510-642-7796 with your arrival time. Scheduled breaks in the day are reserved for administrative tasks and staff breaks, so we appreciate your punctuality and understanding.
Location
2301 Bancroft Way, Berkeley, CA 94720
The Customer Service Center is located on the first floor of the Recreational Sports Facility. Our office is on the right-hand side, just past the main entrance.
Passport Application Fees
Please note that two separate payments are required to process an application at a Passport Acceptance Facility.
US Passport Fee
Payable to the “US Department of State” via cashier’s, traveler’s, or personal check or money order only. Starter checks are not accepted. These fees include the passport application fee and any optional expedited service fee or 1-2 Day Delivery fee.
Prepare one check or money order per applicant, including the applicant’s name and date of birth on the memo line. Review current processing times and contact us if you have additional questions.
Applicants Under 16
Passport Book with Routine Processing: $100
Passport Book with Expedited Processing: $160
Passport Book with Expedited Processing & Overnight Return Delivery: $181.36
A Passport Card is an extra $15 for applicants under 16.
Applicants 16 or older
Passport Book with Routine Processing: $130
Passport Book with Expedited Processing: $190
Passport Book with Expedited Processing & Overnight Return Delivery: $211.36
A Passport Card is an extra $30 for applicants 16 or older.
Passport Acceptance Facility Fee
Pay this separate fee in person at your appointment. Accepted payment methods include check (payable to “UC Regents”), cash, debit, or credit card for the required $35 processing fee. An optional $30 fee is available for a Priority Mail Express mailing from UC Berkeley to the Department of State.
First-Time Passport Applicants
Step 1: Gather Documents Early
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Apply for your passport several months before your trip. First-time applicants, minors, and applicants who need a new passport, but may not renew by mail, may submit their passport application at the Customer Service Center. The U.S. Department of State website further explains what you'll need to bring with you.
Visit the U.S. Department of State website to learn how to apply for a passport and what documents you need.
Completed DS-11 Form Verify your printer settings are fit-to-page and print the completed form on single-sided, 8.5 x 11-inch paper. If you do not have access to a printer, please arrive prior to your appointment to complete the form in person. Do not sign the application until instructed—a Passport Acceptance Agent must witness your signature.
Submit Proof of U.S. Citizenship
Applicants must submit an original or certified copy of your proof of U.S. citizenship. The original document will be sent to the U.S. Department of State with your application. It will be returned to you in a separate mailing 1-8 weeks after you receive your passport.
Present Valid Government-Issued Photo ID
A Printed U.S. Passport Photo
Prepare a Check or Money Order payable to the "US Department of State" for the U.S. Passport Fees (See Step 4)
Prepare a separate $35 acceptance fee is required for each DS-11 application, payable to "UC Regents". This fee is payable with cash, card, check or tap-to-pay options during your appointment.
Check for Special Circumstances or Requirements Certain applicants may need additional forms or supporting documents. Review your eligibility and gather additional requirements before your appointment.
Step 3: Schedule An Appointment
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We process passport applications on an appointment-only basis, no walk-ins. Please schedule an appointment before visiting the Customer Service Center.
Step 4: Pay Passport Acceptance & Processing Fees
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DS-11 passport applications have two types of basic fees, the passport fee, and the application acceptance fee. Please note that two separate payments are required to process an application at a Passport Acceptance Facility.
U.S. Passport Fee - Department of State
This payment is sent along with your application to the Department of State for processing. Department of State fees are paid separately from Customer Service Center fees and are payable to the “U.S. Department of State".
Payment methods: You must pay this fee with a check or money order only.
Personal, certified, or cashier's check, payable to the "U.S. Department of State." Starter checks are not accepted.
Money order payable to "U.S. Department of State."
Prepare one check or money order per applicant, including the applicant’s name and date of birth on the memo line.
Application Acceptance Fee – Customer Service Center
Pay this separate fee in person at your appointment. Accepted payment methods include card, cash, tap-to-pay options, or check payable to "UC Regents".
$35.00 - Required Passport Acceptance Fee (also known as a Passport Execution Fee)
$30.00 - Priority Mail Express envelope from UC Berkeley to the Department of State (optional)
Passport Renewals
In-Person at the Customer Service Center
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Passport Acceptance Facilities are able to process passport renewals, using the DS-11 form, for:
Minors (additional special requirements apply)
Applicants who were under 16 when their most recent passport was issued
Applicants whose most recent passport was issued over 15 years ago
Applicants who have reported their most recent passport as lost or stolen (along with a DS-64 form)
Applicants whose most recent passport was damaged or mutilated (a note indicating how the passport was damaged is required)
These applicants must prepare the same application package as a first-time passport applicant. If the most recent passport is still valid, applicants will be required to submit it along with the application. Additional proof of U.S. Citizenship (original or certified copy) is required for those whose most recent passport was lost, stolen, or damaged.
We process passport applications and renewals on an appointment-only basis, no walk-ins. Please schedule an appointment before heading to the Customer Service Center.
Via Mail
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You may be eligible to renew your passport by mail, using the DS-82 form, if:
Your most recent passport was issued within the last 15 years.
You were 16 years or older when your most recent passport was issued.
You have your most recent passport in your possession, and it is undamaged (normal "wear and tear" is acceptable).
Your most recent passport must not have been reported lost or stolen at any time.
Your previous passport was issued in your current name (or you can provide a document like a marriage certificate or divorce decree to show you have changed your name)
If you complete a DS-82 renewal by mail form, you must mail your application, prior passport and/or card, check, and photo directly to the U.S. Department of State. We recommend using a trackable shipping method or a Priority Mail envelope to the designated P.O. Box listed on page 3 of the application. DS-82 renewal forms cannot be submitted to an Acceptance Facility.
We understand that some applicants prefer to submit their form in person. If you need to renew your passport and plan to do so at our facility, please note that you will need to complete a DS-11 form. We process passport applications and renewals on an appointment-only basis, no walk-ins. Please schedule an appointment before heading to the Customer Service Center.
Passports for Minors Under 16
Passport applications for children under 16 have special requirements.
The applicant (minor) and both parents/guardians must be present at the time of the appointment to authorize the issuance of a child’s passport. Please review Step 5 of the US Department of State’s webpage for applying for a child under 16, if you have sole legal custody, you are the only parent, or both parents/legal guardians cannot appear in person.
Children need to submit evidence of citizenship.
Parents/legal guardians need to submit proof of parental relationship and present valid Government-Issued Photo ID.
If your passport has been lost or stolen, you should report it immediately to the U.S. Department of State. Report Your Lost/Stolen Passport (DS-64 form).
Reporting your prior passport lost or stolen does not replace it. Schedule an appointment with us to replace your passport and submit a DS-64 form, DS-11 form, and other required documents when you apply in person.
US Passport FAQ’s
What are the processing times?
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As a Passport Acceptance Facility, the applications submitted will follow the US Department of State’s processing times. Routine processing is 4-6 weeks and Expedite processing is 2-3 weeks.
Processing times only include the time your application is in one of the U.S. Department of State’s passport agencies or centers. Mailing times are not included in processing times. The total time to get your passport includes both processing and mailing times.
What should I do if I have urgent travel less than 2 weeks?
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Our facility does not offer urgent travel services or life-or-death emergency passport services. These services are provided by the Department of State agencies and centers, which are different from passport acceptance facilities such as our office.For urgent travel (within 14 days) or foreign visa requirements (within 28 days), you can schedule an appointment with the Department of State or call the National Passport Information Center at 1-877-487-2778. Representatives are available Monday through Friday from 8:00 a.m. to 10:00 p.m. ET and Saturday and Sunday from 10:00 a.m. to 3:00 p.m. ET. The call center is closed on federal holidays.
I'm an adult looking to renew. Do I use the DS-11 or DS-82?
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Our facility provides passport application services, but not all applicants are required to apply in person. Most adults may be eligible to renew by mail or renew online.First-Time Applicants, Minors, and Certain Renewals (DS-11 Form)You must apply in person using Form DS-11 if:
You are applying for your first passport.
You were under 16 years old when you received your last passport.
Your most recent passport was issued more than 15 years ago.
You do not have your most recent passport in your possession.
Adult Renewals (DS-82 Form)
You may be eligible to renew your passport by mail using the DS-82 form if:
Your most recent passport was issued within the last 15 years.
You were 16 years or older when it was issued.
You have your passport in your possession, and it is undamaged.
Your passport has not been reported lost or stolen at any time.
If you complete a DS-82 renewal form, you must mail your application directly to the U.S. Department of State.DS-82 renewal forms cannot be submitted to an Acceptance Facility.Important Note About Renewals at Our FacilityIf you need to renew your passport and plan to do so at our facility, you must complete a DS-11 form in black ink.
Can I submit Form DS-82 at your location?
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If you are submitting a DS-82 application, you must mail it directly to the Department of State. We recommend using a trackable shipping method or a Priority Mail envelope to the designated P.O. Box listed on page 3 of the application. Our facility processes DS-11 forms for first-time applicants, minors, and certain renewals that require in-person processing. Acceptance Facilities do not process the DS-82 form. If you need to renew your passport and plan to do so at our facility, you must complete a DS-11 form.
What do I do if I receive a letter from the Department of State?
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If you received a letter from the Department of State regarding your passport application, they are requesting additional information to continue processing it. Your application may be delayed until you respond; please respond as soon as possible. Follow the instructions in the letter carefully and submit the requested documents or information within 90 days of the date shown on the letter.Send your response to the full address in Sterling, VA, which is listed in the top right-hand corner of the letter. Our facility cannot send documents on your behalf unless the letter specifically requires you to return to an Acceptance Facility for resubmission and applicable acceptance fees.The Department of State offers additional guidance on how to respond to a passport letter.
Questions
We encourage you to reach out to us prior to your appointment. Our staff can provide information on all the required documents before your visit.
